Privacy Policy

Last version: May 28, 2024

CargaFacilEV ("”, "Service", “we”, "ours", "our" or "us") provides this privacy policy ("Policy") to inform you about how we process your information, whether you are a visitor to our website, a customer of our charging stations, or a electric vehicle charging stations or a user of electric vehicle charging stations on the CargaFacilEV network. "Network". CargaFacilEV Network" refers to the CargaFacilEV network with an open platform of electric vehicle charging stations and vehicle charging applications.

except as expressly provided herein, this Policy applies to your use of the CargaFacilEV website (the "Website"), the CargaFacilEV  mobile application (the "Application"), and any service offered by CargaFacilEV . "Application", as well as any service offered by CargaFacilEV that contains a link to this Policy, in particular, your CargaFacilEV account (if you have registered or are registering your account) and RFID cards CargaFacilEV radio frequency identification cards ("RFID cards") (each of these services and programs is collectively referred to as a "Service").

Please read this Policy carefully to understand how we process your information. By using or otherwise accessing the Service, you agree to this Policy. If you do not agree with this Policy, please do not connect to or use the Service.

• Information we collect
  We receive information about you when you use or otherwise access the Service. Please note that we need certain types of information to provide you with a user-friendly Service.

• If you do not provide us with this information or ask us to delete this information, you may no longer be able to access or use certain portions of our Service.

• Information you provide directly to us
  We collect information that you provide directly to us. For example, you may provide us with information through:

• Use of the Service;
• Account registration;
• Access and use of the CargaFacilEV network;
• purchases;
• Contacting us, including for customer support, technical assistance marketing, and billing;
• Communicating with other users of the Service; and/or
• Participation in surveys, sweepstakes or promotions.

The types of information we collect directly from you include:

• Account registration information: If you register for an account, we may collect your account, we may obtain your first name, username, password, email address, address, telephone number telephone number, zip code, country, location, payment information such as the last four digits of your credit card number of your credit card number.
• Social Media Data: When you use the social media features of CargaFacilEV to communicate with other users of the Service or to upload a photo of a station, we collect your username and other information such as the name and location of the charging station.
• Charging network data: When you use the CargaFacilEV , we may collect information such as the date of the charging session, start time, end time, duration, identification number, amount of energy consumed, charging port identification number, total fee, associated with each charging session, pricing, policy applied, RFID card ID number, power cycle patterns, current and voltage.
• CargaFacilEV Station Data: If you own or operate an CargaFacilEV station for commercial use (a "Station Owner"), we collect certain information from you as the Station Owner, such as contact information and the affiliation or relationship of the site host to the account Company account. If you own or operate an CargaFacilEV station for home use, we may collect session and scheduling data, information about the WIFI network you connect to the CargaFacilEV station, the geolocation of the CargaFacilEV station, and other data you enter into the home CargaFacilEV station.
• User data: The Service may allow you to upload content, such as images and photos, and communicate with other users.

• Information we collect from third parties

We may collect information about you or others through our affiliated companies or through affiliated third parties. For example, Station Owners may provide us with additional information about actual or potential users of CargaFacilEV stations hosted by Station Owners, including vehicle information and contact information of others.

We may also collect information about you from affiliated third parties in order to fraud prevention, security, or marketing purposes. We may also combine the information we collect from you through the Service with information we receive from such third parties and information obtained from any other products or services we provide.

• Information we collect automatically

Device/use information. We and our third-party service providers may use cookies and other tracking technologies to collect and store information about your use of the Service. As described below, we may collect and analyze information including, but not limited to: (1) IP address, (2) date and day of access request, (3) pages viewed, (4) time zone difference time zone difference from Greenwich Mean Time (GMT), (5) standard HTTP header information, (6) time spent on each page of our website or app pages, (7) the links you clicked on our website, (8) the the page you visited before and after you visit our website, (9) browser type, (10) operating system, (11) language, (12) ad identification number and vendor ID, (13) usage data, including information about usage data, including information about how you navigate the Service, and (14) software version browser software version.

Location information.

When you use the Service, we may collect general information about location (such as IP address). If you install our application, we may ask you to provide us with access to to the geolocation data of your mobile device. If you grant this permission, we may collect information about your exact geolocation and may use this information to improve the Service, including providing you with location-based features (e.g., to identify CargaFacilEV stations available available near you). If you are accessing the Service through a mobile device and do not want your device to provide us with location tracking information, you can disable GPS or other location tracking features on your device by location features on your device if your device allows you to do so. For more information see your device manufacturer's instructions. If you disable certain features, you may not be able to use certain parts of the Service.

Cookies and other electronic technologies.

Like most websites, CargaFacilEV uses cookies and similar technologies, embedded scripts, and electronic tags (collectively referred to as "cookies" unless otherwise stated) to provide users with an efficient experience when using the website. A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about your visit to the website, recognizes you and your preferences each time you visit the website, optimizes the functionality of the website and allows us to provide the Service. Some parts of the website use cookies to track user traffic patterns.

• CargaFacilEV uses cookies for a variety of reasons, including to: provide you with a requested service, improve the performance of our website, or analyze how users use our website. Our use of cookies falls into the following categories:

• REQUIRED COOKIE. They are necessary to to enable you to navigate the website and use its features. Without these cookies, the Service that you have requested cannot be provided.
• COOKIE FOR OPTIMIZATION OF THE SERVICE. These cookies make our website work better. They collect information about how users use our website (for example, which pages users visit most often and whether users receive about errors from web pages).
• FUNCTIONAL COOKIE. These cookies allow us to remember your choices (for example, your name, language, or the region you are in) to provide enhanced, more personalized features. The information these cookies collect may be anonymous.
• ADVERTISING AND MARKETING COOKIE FILES. These cookies are used to: send you advertising and marketing materials tailored to you and your interests, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the permission of the website operator. These cookies remember that you have visited a website, and this information is shared with other organizations, such as advertisers. Advertising "based on interest-based" or "personalized" advertising, which is partially supported by these cookies, is generally more relevant to you, but also usually involves the collection and use of additional information about you and your browsing history. There are easy ways to opt out of most or all interest-based advertising or or personalized advertising: we describe how to do this in Section 4, "Online Analytics and Personalized Advertising"..

• How we use the information we collect
  CargaFacilEV may use the information we collect from you or about you for business or commercial purposes such as:

• Process your account application with Green Car;
• To provide you with our services, including information, products and services, you request from us that give you access to our charging station network;
• Handle billing functions, including payment of fees;
• Notify you of changes to our Website or Service;
• Manage and administer your account, including to distinguish between multiple vehicles or users under one account, and to obtain information about your charging sessions (e.g., duration, energy consumption, station owner, and station details); and station owner and station data);
• Manage any inquiries, correspondence, concerns or complaints and respond to any inquiries, correspondence, problems or complaints that you send to us;
• To communicate with you regarding the Service;
• Allows you to communicate with other users;
• Promote and sell CargaFacilEV products and services;
• Analysis of the use of the Service;
• Improve any services we provide, research or develop other products or services;
• Keep our Service safe and up and running;
• Provide additional services, promotions, and prices
• Fulfill the purpose for which you provided it (e.g., to help you find an CargaFacilEV station);
• Maintaining internal documentation;
• Create or maintain aggregated, anonymous or de-identified information that we may use and disclose without restriction;
• Investigate, prevent or take action against illegal or harmful activity, including potential threats to physical security, potential fraud, and violations of our Terms of Use; and/or
• To protect our rights or property and those of others.

• We may combine any information we collect from you with other information, including information we receive from third parties, or with information obtained from any other products or services we provide. For example, we may combine personal information you provide to us information you provide, such as your email address, with automatically collected information about your device.

• When we share your information

• We may share your information that we collect in the following ways:

• With our service providers and other contractors (e.g, hosting and financial services providers, marketing, customer support platforms and storage providers);
• With our branches;
• With our distributors, resellers, trading partners, CargaFacilEV station owners or authorized third parties, including third party network providers, utilities or their respective employees, freelancers and consultants who assist us in providing our Services to you;
• With station owners when you connect to an CargaFacilEV station, that is operated by a station owner;
• At your direction or with your consent, for example, when you use our social media features to provide CargaFacilEV users with information about our Service or when you instruct us to share information with third parties, such as utility companies;
• In connection with the negotiation, review or actual merger, acquisition or any form of sale of some or all of CargaFacilEV 's assets or business;
• In the unlikely event of insolvency, bankruptcy or receivership proceedings, your information will be transferred as one of CargaFacilEV business assets;
• If we are required by law to disclose information to the government or third parties parties for purposes of criminal or fraud investigations, national security, law enforcement, or other matters of public law enforcement, or other matters of public concern;
• In cases where we believe it is appropriate to investigate, prevent or take action regarding possible illegal activities, suspected fraud, situations involving potential threat to the physical safety of any person, violation of our Terms of Use or any other legal terms, governing the use of the Service. And/or to protect our rights and property, as well as the rights and property of other users.

• Online analytics and personalized advertising
  Analytics. We may use third-party analytics services, such as Google Analytics. These service providers use the technologies described in the section "Information we collect automatically" above. automatically collect" above to help us analyze how users use the Service, including analyzing your website usage, compiling reports on website activity, and providing us with other services, related to website activity and internet usage. We may also use Google Analytics for certain advertising-related purposes, as described in the next section. To prevent Google Analytics using your information for analytics purposes, you can install the Google Analytics Opt-out Browser Add-on for your current browser.

• Personalized advertising. We and our third-party service providers may use device identifiers and other automated technologies (including cookies on our website) and other information we collect to deliver content or tailor advertisements when you use our Service or other devices, applications or websites. These ads may be based, for example, on the types of websites you visit over time, the types of apps you have on your device, or de-identified information about you and your likely interests based on your activities outside of our Service. Partners with whom we or others work to accomplish the above may track your activities over time (including across apps or websites) by collecting information through automated means, and they may use this information and other information they receive from us or other sources receive from us or other sources to deliver advertisements to you. You can control and block cookies cookies used by the Website by changing the settings on your browser or device that allow you to you to refuse to set all or some cookies. You can also customize your settings so that your browser blocks all cookies or only cookies from third parties. You can also delete cookies that have already been placed. However, please note that if you use the settings on your browser or device to block browser or device settings to block all cookies, you may not be able to access all or part of of our website. For more information on how you can manage and delete cookies, please visit www.allaboutcookies.org or https://optout.networkadvertising.org.

• Security measures

• CargaFacilEV has implemented administrative, physical and technical security measures to protect your information under our control.
• Although CargaFacilEV takes precautions to prevent possible security breaches of its Website and Service, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never will never occur. We cannot guarantee the security of your information while it is transmitted to our website or stored on our systems, and any transmission is at your own risk.
• You must take steps to protect your information (including your password) and sign out of your account after use. If we have given you or you have chosen a password that gives you access to certain parts of our website, or an CargaFacilEV RFID card to access charging stations, you are are responsible for keeping your password and CargaFacilEV RFID card confidential. You must not share them with anyone or store them in a manner that may allow third parties to gain access to them. access to them. If this happens, you agree to notify info@chargersystem.com immediately. CargaFacilEV is not responsible for your failure to keep your password or CargaFacilEV RFID card secure.
• You should update your password periodically to reduce the risk of of unauthorized access to your account with us. When you do so, you must strengthen your password with by using a combination of uppercase and lowercase letters, numbers, punctuation, and other symbols.

• Your choice
  You can change certain information we hold about you by logging into your account. You can unsubscribe from our marketing communications by following the instructions in those communications. Please note that if you opt out of or unsubscribe from marketing communications, we may still send you certain communications related to your use of the Service (e.g., service announcements, notifications about new features or information about the Service, administrative messages, and messages regarding your account). account).
• Links to third-party websites and services
  This website may contain links to third party websites. Access to any other websites, linked to the CargaFacilEV website is at the user's own risk and CargaFacilEV is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these websites. CargaFacilEV is providing these links to you only as a convenience, and the inclusion of such links does not imply any endorsement. If you provide your information to any third party, we encourage you to review their privacy policy, as CargaFacilEV has no control over how they collect, process and share your information.
• Children's privacy
  The Website and the Service are intended for persons who have a driving license. In Montenegro, this usually means persons over the age of 16. Green Car does not knowingly collect any information from anyone under the age of 16. If you are under the age of 16, we ask you to not to provide us with any information. If we become aware that we have inadvertently collected "personally identifiable information" (as defined by the Laws of Montenegro) from children under the age of 13 without the consent of their parental consent, we will take reasonable steps to remove it as soon as possible. required by applicable law.
• Changes to our Privacy Policy
  We may change this Policy to reflect changes in the law, our information practices, or the features of the Service. We will indicate the date of the last update at the top of our Policy. If we make material changes to the Policy, you will be provided with a notice in accordance with legal requirements, which may be sent by by email. By continuing to use the Service, you acknowledge that you have read and understood the latest version of this Policy.
• Contact details
  You can contact us by e-mail at info@chargersystem.com

Last version: May 28, 2024