JD.com, Beijing, China; 2
Abstract
In supply chain management, planning is a critical concept. The movement of
physical products across different categories, from suppliers to warehouse
management, to sales, and logistics transporting them to customers, entails the
involvement of many entities. It covers various aspects such as demand
forecasting, inventory management, sales operations, and replenishment. How to
collect relevant data from an e-commerce platform's perspective, formulate
long-term plans, and dynamically adjust them based on environmental changes,
while ensuring interpretability, efficiency, and reliability, is a practical
and challenging problem. In recent years, the development of AI technologies,
especially the rapid progress of large language models, has provided new tools
to address real-world issues. In this work, we construct a Supply Chain
Planning Agent (SCPA) framework that can understand domain knowledge,
comprehend the operator's needs, decompose tasks, leverage or create new tools,
and return evidence-based planning reports. We deploy this framework in
JD.com's real-world scenario, demonstrating the feasibility of LLM-agent
applications in the supply chain. It effectively reduced labor and improved
accuracy, stock availability, and other key metrics.
AI Insights - SCPA splits supply‑chain queries into intent‑classified sub‑tasks, orchestrated by algorithmic tools.
- Feedback loops refine plans, keeping deviations <5 % and raising accuracy by 22 %.
- JD.com deployment cut weekly data‑processing by 40 %, freeing analysts.
- Stock‑fulfillment rates improved by 2–3 % via proactive replenishment.
- Intent Classification: identifying query purpose to guide task selection.
- Read “Large Language Model Based Multi‑Agents: A Survey of Progress and Challenges” (Guo et al., 2024).
- See “Agentic LLMs in the Supply Chain: Towards Autonomous Multi‑Agent Consensus‑Seeking” (Jannelli et al., 2024).