Ludwig-Maximilians-Universit ¨at M ¨unchen
Abstract
Large Language Models have become widely adopted tools due to their versatile
capabilities, yet their user interfaces remain limited, often following rigid,
linear interaction paradigms. In this paper, we present insights from a design
thinking workshop held at the deRSE25 conference aiming at collaboratively
developing innovative user interface concepts for LLMs. During the workshop,
participants identified common use cases, evaluated the strengths and
shortcomings of current LLM interfaces, and created visualizations of new
interaction concepts emphasizing flexible context management, dynamic
conversation branching, and enhanced mechanisms for user control. We describe
how these participant-generated ideas advanced our own whiteboard-based UI
approach. The ongoing development of this interface is guided by the
human-centered design process - an iterative, user-focused methodology that
emphasizes continuous refinement through user feedback. Broader implications
for future LLM interface development are discussed, advocating for increased
attention to UI innovation grounded in user-centered design principles.
School of Computer Science, University of Technology Sydney, Australia
Abstract
Personas have been widely used to understand and communicate user needs in
human-centred design. Despite their utility, they may fail to meet the demands
of iterative workflows due to their static nature, limited engagement, and
inability to adapt to evolving design needs. Recent advances in large language
models (LLMs) pave the way for more engaging and adaptive approaches to user
representation. This paper introduces Interactive Virtual Personas (IVPs):
multimodal, LLM-driven, conversational user simulations that designers can
interview, brainstorm with, and gather feedback from in real time via voice
interface. We conducted a qualitative study with eight professional UX
designers, employing an IVP named "Alice" across three design activities: user
research, ideation, and prototype evaluation. Our findings demonstrate the
potential of IVPs to expedite information gathering, inspire design solutions,
and provide rapid user-like feedback. However, designers raised concerns about
biases, over-optimism, the challenge of ensuring authenticity without real
stakeholder input, and the inability of the IVP to fully replicate the nuances
of human interaction. Our participants emphasised that IVPs should be viewed as
a complement to, not a replacement for, real user engagement. We discuss
strategies for prompt engineering, human-in-the-loop integration, and ethical
considerations for effective and responsible IVP use in design. Finally, our
work contributes to the growing body of research on generative AI in the design
process by providing insights into UX designers' experiences of LLM-powered
interactive personas.