PROTECTION OF PERSONAL INFORMATION
NOTICE IN TERMS OF SECTION 18
This Protection of Personal Information Notice is published by EMG
Technologies (Pty) Limited (‘’EMGuidance/we/us’’) in terms of section 18 of the
Protection of Personal Information Act (Act 4 of 2013).
Our
details are:
Registered name: EMG
Technologies (Pty) Limited
Registration number: 2016/083286/07
Physical
address: Ground Floor,
West Tower, Sandown Mews, 88 Stella Road, Sandton, Johannesburg, 2196
Postal
address: Ground
Floor, West Tower, Sandown Mews, 88 Stella Road, Sandton, Johannesburg, 2196
Website address: www.emguidance.com
Name of Information Officer: Yaseen Khan
Contact email: support@emguidance.com
EMGuidance collects, uses and shares
personal information in and through a number of its operational systems and
processes when providing access to its platform and services to its clients,
users and in its dealings with its suppliers, service providers, and business
partners.
EMGuidance respects your rights when we
collect and process your personal information, including your right to be
reasonably protected against the unlawful collection, retention, sharing and
use of your personal information.
What
personal information do we collect?
We may collect the following personal information from you when you
register, access and use the EMGuidance platform:
-
Full names
-
Email address
-
IP address/addresses
-
Browser details (processing via
website)
-
Mobile Device details (processing via mobile
app)
-
Professional registration number
-
Professional role
-
Professional role speciality
-
Worksite
-
Areas of Interest
-
Location
Giving us this personal information is voluntary. However,
if you do not give us this information, we will be unable to provide you with
access to our platform.
What
do we use your personal information for?
The personal information we collect from you may be used in
one of the following ways:
-
To verify your professional council status to
ensure that access is provided to registered healthcare professionals
-
To verify your location to ensure that you have
access to localized medicine and clinical information
-
To personalize your experience of
our services and products;
-
To improve our services and
products;
-
To improve our user support
service, including to more effectively respond to your service requests and
support needs
-
To comply with our obligations under
any law;
-
To send periodic emails and in-app communications about our products and services;
We may use anonymous platform usage data for
statistical, research and commercial purposes. Anonymized platform usage data
does not have any unique personal information in these data records; in other
words the information cannot be used to identify you.
Please note that we only collect and process your
information for one or more of the above purposes and for no other purpose
unless we have obtained your consent beforehand.
Do
we only collect personal information from you?
We will collect
personal information about you directly from you. If
we ever need to collect your personal information from another source, where
that information is already public record we will notify you of the
update within a reasonable time. Examples of public record include, HPCSA
register, SAPC register and SANC register.
How
long do we keep your personal information for?
We will only keep your personal information for as long as
you are a registered user of the platform. Upon signing up to the platform, we verify you based on the information provided. If you are not
verified, we will keep your information for a limited time before deleting or destroying it, unless
we need to keep it for longer for evidential reasons or to comply with our
other legal obligations.
How
do we keep your information secure?
We implement and maintain a variety of physical and
technical security safeguards to keep any personal information in our
possession secure against internal and external risks, taking into account
generally accepted information security practices and procedures.
If the security of our systems or our service providers’
systems is ever breached, and your personal information is leaked or shared
with someone who is not authorised to have it, we will notify you as soon as it
is reasonably possible in the quickest way possible to help you avoid or reduce
any potential losses.
How
can you access, correct and/or update the personal information we have in our
possession?
You have the right to ask, free of charge, whether we have a
record of any of your personal information and the details of that information.
This information is also available to you on the profile section of the platform.
You are able to access and update this information at any time to ensure that
it is accurate.
You may also request access to any such record in terms of
the procedure set out in our Information Manual together with payment of the
prescribed fee.
While we take reasonably practical steps to make sure our
records containing your personal information are always complete, accurate and
updated when necessary, you must notify us immediately if you believe any
personal information in our possession is inaccurate or out of date.
We will then investigate the matter and if any personal
information is found to be incorrect, incomplete, inaccurate, irrelevant,
excessive, out of date, misleading or was not collected according to the terms
of this privacy notice, we will correct, update or delete that information
within a reasonable time.
If you notify us that any of the personal information we
have about you is not correct or accurate, or needs to be updated, we will
immediately stop using that information until we have either corrected or
updated it, or we can show that the information is actually correct and up to
date.
Do
we share your personal information with anyone else?
We do not sell, trade, or otherwise transfer your personal
information to outside parties without your consent. This does not include
trusted third parties who assist us in conducting our business, or providing
our services and products to our users. Such persons
are each bound by a contractual duty to keep your personal information
confidential and secure.
We may also release your personal information when we
believe it is necessary to comply with the law, or protect our rights,
property, or safety, or the rights, property or safety of yourself or other
persons.
We may also share certain anonymous platform usage
information with outside parties for statistical,
or research or commercial purposes. Anonymous
platform usage data cannot be used to identify you.
Do
we transfer your information to other countries?
It may be necessary from time to time for us to transfer
your personal information to a jurisdiction other than your own for the
purposes of supplying a particular service or product to you. This is because, as a technology
platform, our system relies partly on other cloud-hosting and software tools in
order to deliver the best service to you, and these third parties may reside
outside of South Africa.
When we do need to transfer your personal information to
another country, we will only do so if that country and the software service
utilised, has the same or similar legal and technical
protection in place to protect your personal information.
Do
we use cookies?
Yes. Cookies are small
files that we use on the website which transfers to your computer’s hard drive
through your web browser (if you allow it) to enable us to recognize your login
details, browser and capture and remember certain information about your
settings and preferences.
We use cookies to make our website and our users' experience
more efficient and to help us improve our services.
Direct
marketing
We may contact you by email, telephone or other electronic
messaging services with offers of similar products or services or information
that may be relevant and useful to you. By registering to use any of our
products or services and providing us with your contact details, or the contact
details of your company and other registered users, you consent to being
contacted by these methods for marketing purposes.
Should you no longer wish to receive email direct marketing
communications from us, you may unsubscribe by following the instructions at
the bottom of the email sent. This excludes in-app communications. If you wish
to cancel in-app message or revoke consent to the terms & conditions, this
will effectively mean that you do not require access to the platform anymore.
In this event to cancel your access to the platform, please send an email to support@emguidance.com.
Complaints
We respect your right to privacy and undertake to only collect and use
your personal information when it is necessary and relevant to our business
needs and only according to the terms set out in this notice.
If you are not happy with anything we do in relation to your personal
information, you may lodge an objection or complaint with our information
officer Yaseen Khan, support@emguidance.com, 010 518
1881.
If your objection or complaint is not resolved to your satisfaction, you
have the right to lodge a complaint with the Information Regulator at:
The Information Regulator of South Africa
Physical address:
JD House, 27 Stiemens
Street
Braamfontein
Johannesburg
2001
Postal address: P.O Box 31533, Braamfontein,
Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
Changes to
this notice
This privacy notice may change and you should therefore review it
regularly before using our services or products.
Date of
last review: 30 June 2021.